Support & Grievance
Last updated: 23 September 2026
We take every report seriously. Whether you need help with the app, want to report abuse, or wish to raise a formal grievance under India's IT Rules 2021, use the channels below.
General support
For account, billing, bugs or general questions, email support@chupke.chat. We respond within 2 business days.
Report abuse
Inside the app, every chat and profile has a Report button. Reports are reviewed within 24 hours. Three reports within 24 hours auto-bans the offender and blocks their device.
For urgent safety matters outside the app, email grievance@chupke.chat with any evidence and the username or match code involved.
Emergency
If someone is in immediate danger, or you are in crisis, please call iCall India at 9152987821 or dial 112.
Grievance Officer (IT Rules, 2021)
In accordance with the Information Technology Act, 2000 and Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for Chupke is:
Mr. Manpreet Singh
Grievance Officer, Chupke
Sai Tower, Model Town, Phagwara,
District Kapurthala, Punjab – 144401, India
Email: grievance@chupke.chat
Acknowledgement within 24 hours. Resolution within 15 days, in line with the IT Rules 2021.
FAQ
How long does matching take?
Chupke tries to find you a stranger for about 15 seconds. If nobody is free, you'll see a "rooms full" screen — just tap to try again.
How do I contact the Chupke team?
Open the app → Settings → Help & admin. You can chat with us directly, see any warnings on your account, and get replies right there.
Data requests & DPDP Act 2023
To access, correct or delete your personal data, or to withdraw consent, use the in-app Settings screen or email grievance@chupke.chat. See our Privacy Policy for full details.