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Privacy Policy

Last updated: 9 July 2026

This Privacy Policy ("Policy") explains how Chupke ("we", "our", "us") collects, uses, discloses and safeguards information when you use the Chupke mobile application and related services (the "Service"). By using the Service you consent to the practices described here. If you do not agree, do not use the Service.

This Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") to the extent applicable.

1. Who this Service is for

Chupke is a strictly 18+ anonymous chat platform. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has provided data, we will delete it immediately and terminate the account. Parents or guardians who believe a minor has used the Service may contact the Grievance Officer.

2. Information we collect

  • Anonymous account: a device-generated identifier. No name, phone, email, Aadhaar, PAN or government ID is required.
  • Optional profile: age band (18+), gender, state, language, interests, avatar and a chosen username — all provided voluntarily by you.
  • Chat content: messages exchanged between matched users. Anonymous 1-on-1 chats are deleted when the session ends. Friend chats are retained until either party ends the friendship or deletes their account.
  • Reports & safety data: content and metadata of reports, moderation decisions, and karma events, retained to enforce rules and appeals.
  • Device & technical data: app version, operating system, device model, language, coarse network information, crash logs and diagnostic data (via Firebase Crashlytics).
  • Usage analytics: anonymised events such as screens viewed and features used (via Firebase Analytics). You may opt out in Settings.
  • Advertising identifiers: collected and used by Google AdMob in accordance with Google's policies.
  • Push tokens: if you enable notifications, we store a device push token to deliver alerts.

We do not collect biometric data, financial account data, health data or any sensitive personal data or information beyond what is listed above.

3. Legal basis for processing

We process your data on the basis of (a) your consent, given when you accept these terms and use the Service; (b) the necessity to perform the Service you request; (c) our legitimate interests in operating, securing and improving the Service and preventing abuse; and (d) compliance with legal obligations applicable to us.

4. How we use information

  • To match you with other users based on interests, region and language.
  • To enforce safety: age-gating, abuse detection, karma rules, rate-limits and ban enforcement.
  • To transmit, moderate and (where applicable) briefly store chat content.
  • To show ads via Google AdMob (Android only).
  • To send in-app and push notifications for friend requests, messages and karma gifts.
  • To diagnose crashes, prevent fraud, and improve performance.
  • To comply with law, respond to legal process, and cooperate with law-enforcement.

5. Advertising

The Android app displays ads through Google AdMob. AdMob may collect and process an advertising identifier and related signals to serve personalised ads. You can reset or opt out of personalised ads in your device settings (Google → Ads). Our use of AdMob is governed by Google's terms and privacy policies. We are not responsible for the content of any advertisement or for any transaction between you and an advertiser.

6. Sharing & disclosure

We do not sell your personal data. We share limited data only with:

  • Processors: Supabase (hosting, database), Google Firebase (analytics, crash reporting, push notifications), Google AdMob (advertising). Each is bound by their own terms and data-processing commitments.
  • Law-enforcement & regulators: when required by valid legal process or when we reasonably believe disclosure is necessary to comply with law, prevent harm, or enforce our Terms.
  • Successors: in connection with a merger, acquisition or asset sale, subject to equivalent protection.

7. International transfers

Our processors may store or process data outside India, including in jurisdictions that may not have equivalent data-protection laws. By using the Service, you consent to such transfer, storage and processing.

8. Retention

  • Anonymous 1-on-1 chats: deleted when the session ends.
  • Friend chats: retained until the friendship is ended or the account is deleted.
  • Reports & moderation records: retained for up to 180 days for safety and appeals; longer if required by law.
  • Banned-device fingerprints: retained indefinitely to prevent evasion of bans.
  • Deleted accounts: profile removed within 30 days. Backups may persist for up to 90 days.

9. Security

We implement reasonable security practices consistent with the sensitivity of the data, including encryption in transit (HTTPS/TLS), access controls, row-level security on our database, and regular monitoring. However, no system is completely secure, and we cannot guarantee absolute security. You use the Service at your own risk.

10. Your rights

  • Access & correction: view and edit your profile in Settings.
  • Deletion: delete your account from Settings → Account. Some data may be retained where required by law or for legitimate safety purposes.
  • Withdrawal of consent: opt out of analytics in Settings; you may withdraw consent by deleting your account.
  • Grievance: contact the Grievance Officer (see Section 13).

We will respond to verified requests within the time frames required by applicable law.

11. Cookies & similar technologies

The mobile app does not use browser cookies. It uses local storage on your device for session state, preferences, and to remember you between launches. Third-party SDKs (Firebase, AdMob) may set device identifiers as described in their own policies.

12. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent change. Your continued use of the Service after any update constitutes acceptance of the revised Policy.

13. Grievance Officer

In compliance with the Information Technology Act, 2000 and Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer is:

Mr. Manpreet Singh
Grievance Officer, Chupke
Sai Tower, Model Town, Phagwara,
District Kapurthala, Punjab – 144401, India
Email: grievance@chupke.chat
Acknowledgement: within 24 hours. Resolution: within 15 days.

14. Contact

General questions: support@chupke.chat. See also our Terms of Use.