Privacy Policy

Chupke is a strictly 18+ anonymous chat platform. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has provided data, we will delete it immediately and terminate the account.

• Anonymous account: a device-generated identifier. No name, phone, email, Aadhaar, PAN or government ID is required.
• Optional profile: age band (18+), gender, state, language, interests, avatar and a chosen username — all provided voluntarily.
• Chat content: messages exchanged between matched users. Anonymous 1-on-1 chats are deleted when the session ends. Friend chats persist until either party ends the friendship or deletes their account.
• Reports & safety data: content and metadata of reports, moderation decisions and karma events, retained to enforce rules and appeals.
• Device & technical data: app version, OS, device model, language, coarse network info, crash logs (via Firebase Crashlytics).
• Usage analytics: anonymised events such as screens viewed and features used (via Firebase Analytics). Opt-out available in Settings.
• Advertising identifiers: collected and used by Google AdMob per Google's policies.
• Push tokens: if you enable notifications, we store a device push token to deliver alerts.

We do not collect biometric, financial, health or other sensitive personal data beyond the above.

We process data on the basis of (a) your consent; (b) necessity to perform the Service you request; (c) our legitimate interests in operating, securing and improving the Service and preventing abuse; and (d) compliance with legal obligations.

• Match you with other users based on interests, region and language.
• Enforce safety: age-gating, abuse detection, karma rules, rate-limits and bans.
• Transmit, moderate and briefly store chat content where applicable.
• Show ads via Google AdMob (Android app only).
• Send in-app and push notifications.
• Diagnose crashes, prevent fraud and improve performance.
• Comply with law and cooperate with law-enforcement.

We do not sell your personal data. We share limited data only with:

• Processors: Supabase (hosting, database), Google Firebase (analytics, crash, push), Google AdMob (advertising).
• Law-enforcement & regulators when required by valid legal process.
• Successors in a merger, acquisition or asset sale, subject to equivalent protection.

Our processors may store or process data outside India. By using the Service you consent to such transfer, storage and processing.

• Anonymous 1-on-1 chats: deleted when the session ends.
• Friend chats: retained until the friendship is ended or the account deleted.
• Reports & moderation: up to 180 days; longer if required by law.
• Banned-device fingerprints: retained indefinitely to prevent evasion.
• Deleted accounts: profile removed within 30 days; backups may persist up to 90 days.

We implement reasonable security practices consistent with the sensitivity of the data, including encryption in transit (HTTPS/TLS), access controls, row-level security on our database, and regular monitoring. No system is completely secure; you use the Service at your own risk.

• Access & correction: view and edit your profile in Settings.
• Deletion: delete your account in Settings → Account.
• Withdrawal of consent: opt out of analytics in Settings; withdraw consent by deleting your account.
• Grievance: contact the Grievance Officer (see below).

In compliance with the Information Technology Act, 2000 and Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer is:

Mr. Manpreet Singh
Grievance Officer, Chupke
Sai Tower, Model Town, Phagwara,
District Kapurthala, Punjab – 144401, India
Email: grievance@chupke.chat
Acknowledgement: within 24 hours. Resolution: within 15 days.

We may update this Policy from time to time. The "Last updated" date reflects the most recent change. Continued use after any update constitutes acceptance.

General questions: support@chupke.chat. See also our Terms of Use.